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Review & Complaints Policy

Treatcompare publishes patient reviews to help users make informed decisions about private healthcare. This policy describes how reviews are moderated, how providers can respond, and how complaints are handled.

Patient reviews

Treatcompare publishes patient reviews to help users make informed decisions. Reviews are moderated before publication.

Review moderation criteria

Reviews are published if they:

  • Relate to a genuine patient experience with a listed provider
  • Do not contain defamatory, abusive, or discriminatory language
  • Do not include personal information of staff or other patients
  • Are not commercially motivated (e.g. written by competitors or paid reviewers)

Reviews are rejected if they:

  • Cannot be linked to a genuine experience
  • Contain threats, hate speech, or illegal content
  • Are duplicates of reviews posted elsewhere for incentive
  • Are submitted by the provider about themselves

Provider response rights

Providers can:

  • Request review of any review they believe is unfair or inaccurate
  • Submit a factual response to a published review (published alongside the review)
  • Request removal of reviews that are factually false (with evidence)
  • Contact data@treatcompare.com for review disputes

Complaints process

1

Email hello@treatcompare.com with your complaint. We acknowledge within 2 business days.

2

We investigate. Most complaints are resolved within 5 business days.

3

If unresolved, we escalate to a senior review. Final response within 10 business days.

4

If still unsatisfied, you may contact the Information Commissioner's Office (for data concerns) or Trading Standards (for consumer concerns).

Data correction requests

If your provider listing contains incorrect information (wrong price, missing services, incorrect regulatory status), submit a correction via the claim form on your provider page or email data@treatcompare.com. We verify and update within 2 business days.

Content removal requests

We consider content removal requests under the following circumstances:

  • The content is factually incorrect and you can provide evidence
  • The content contains personal data that should not have been published
  • A legal order requires removal
  • The content relates to a provider that has permanently closed

To request content removal, email hello@treatcompare.com with the URL of the content and the reason for removal.