Corrections, Source Updates and Removal Requests
TreatCompare publishes factual healthcare cost, access and route-comparison information to help users understand public, private, insured and cash-pay options before making treatment decisions. Healthcare prices, availability, eligibility rules and insurance information can change, so we operate a public correction, update and removal review process.
Policy last reviewed 2026-05-12.
Our principle
We correct inaccurate information. We may suppress disputed information while we review it. We do not normally remove accurate, factual, publicly available information solely because a provider does not wish to be compared.
What we will correct
We welcome corrections where information is inaccurate, outdated, misleading, incorrectly sourced or incomplete. Examples include:
- A price that is wrong, stale, applied to the wrong dose, pack size or service.
- An inclusion miscoded (e.g. consultation marked as included when it is charged separately).
- A regulator-status field that is out of date (GPhC, CQC, GMC, GDC, GOC, AHPRA, NMC).
- A clinic or pharmacy name, address, website URL or NPI / cluster code.
- A waiting-time, eligibility or PBS / Medicare / NHS access claim that has changed.
- A source link that is broken, redirected or points to the wrong page.
- A methodology note that misrepresents how a figure is calculated.
- A factual error in an article, FAQ, schema mark-up or structured data field.
What we do not normally remove
TreatCompare exists to make healthcare cost and access information comparable. We do not normally remove accurate, factual, publicly available information solely because a provider does not wish to appear in a comparison. In particular:
- Factual comparison of publicly listed prices between named providers.
- Accurate references to regulator records and registration numbers.
- Cited extracts of official datasets (CQC, OHID Fingertips, NHS, PBS, CMS, CDC ART).
- Accurate methodology, source dates and provenance information.
We will, however, always review a specific concern and may amend wording or context.
Suppression while we review
If a credible correction or complaint is raised about a specific data point, we may temporarily suppress that item from public pages while we investigate. Suppression is a working state, not a deletion: the underlying record remains in our database with the request reference, the date of receipt and the reviewer's notes. Once the review is complete, the item is either corrected and republished, declined with reasons given to the requester, or removed if it falls outside our editorial scope.
What we do not do
- We do not scrape or republish patient reviews of clinicians or clinics.
- We do not provide medical, billing, insurance, tax or legal advice.
- We do not accept payment to suppress, amend or remove accurate factual information.
- We do not advertise prescription-only medicines to consumers (see our clinical safety policy).
Send a correction or removal request
Use the form below to ask us to review a data point. We will acknowledge receipt by email within five working days, complete most reviews within fifteen working days, and update the page or explain our decision when the review is complete. For urgent patient-safety concerns, use the contact page and mark your message “URGENT”.
Prefer email? You can also send the same details through the contact route instead of using the form.
What to include in your request
- The TreatCompare page URL or the specific table row, badge or schema field.
- The provider, clinic, hospital, insurer or programme name, where relevant.
- What specifically is inaccurate, outdated, miscoded, incomplete or misleading.
- The corrected information, where you know it.
- Supporting evidence: provider URL, official dataset link, dated PDF, dated quote, regulator record, dated screenshot. Stronger evidence resolves requests faster.
- Your name, your email, and the organisation you represent (if any).
- Whether you are asking for a correction, a temporary suppression while we review, or a removal under our scope.
How we handle requests
- Receipt. The request is logged with a reference number and acknowledged by email.
- Triage. We classify the request (factual correction, suppression-during-review, removal under scope, out-of-scope) and decide whether to suppress the disputed item while we investigate.
- Verification. We compare the request against the original source, provider-published information, regulator records, official datasets and any other applicable evidence.
- Decision. We correct the record, decline the request with reasons, or remove the record if it falls outside our editorial scope.
- Audit trail. We retain the request, the evidence considered and the decision with its reasoning.
Escalation and right of reply
If you disagree with our decision, you may ask for it to be reviewed by a different member of the editorial team by replying to the decision email and asking for escalation. Providers may also request a short, factual right-of-reply note to be published alongside the disputed record where the underlying data is accurate but the provider wishes to add context. We will not publish a right-of-reply note that is itself promotional, misleading or that names third parties.
For matters outside our editorial scope, contact details for relevant external bodies are: the Information Commissioner's Office (data protection); the Advertising Standards Authority (advertising content); the Medicines and Healthcare products Regulatory Agency (UK prescription medicines); the Therapeutic Goods Administration (Australian prescription medicines); and the Care Quality Commission, General Pharmaceutical Council or General Medical Council for UK regulator-status concerns.
Other ways to reach us
Patients and researchers reporting a one-off data error can also use report an error. Providers wishing to update price, regulator or listing details can use the dedicated provider update route. All three intake routes feed into the same review workflow described on this page.